BOOKOURBUS User Agreement
Effective Date: 03 December 2025 | Last Updated: 03 December 2025
1. PREAMBLE
This User Agreement (“Agreement”) is a legally binding document executed between: BOOKOURBUS, a registered Partnership Firm under the laws of India, having its principal office at D-29, Vibhuti Khand, Gomti Nagar, Lucknow, Uttar Pradesh – 226010 (hereinafter referred to as the “Company”, “BOOKOURBUS”, “we”, “our”, or “us”), AND any individual or entity (“User”, “Customer”, “you”, or “your”) who accesses, uses, or transacts on the BOOKOURBUS digital platform, including the website www.bookourbus.com, mobile applications, or any related services (collectively referred to as the “Platform”). This Agreement governs your access to, and use of, all features, services, and products offered by BOOKOURBUS, including online bus ticket booking, tour bookings, and other travel-related services. By accessing or using this Platform, the User expressly acknowledges and agrees to be bound by this Agreement, our Terms of Service, Privacy Policy, and any other policies or notices published on the Platform.
2. LEGAL FRAMEWORK
2.1 This Agreement is executed pursuant to and in compliance with the following laws of India: (a) The Indian Contract Act, 1872; (b) The Information Technology Act, 2000, and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021; (c) The Consumer Protection Act, 2019; (d) The Motor Vehicles Act, 1988, and relevant state transport regulations; (e) Applicable tax and e-commerce laws including the Goods and Services Tax Act, 2017 (GST). 2.2 BOOKOURBUS functions solely as a technology intermediary facilitating transactions between Users and third-party bus operators or travel service providers. BOOKOURBUS does not own, control, or operate any bus or transport service directly. 2.3 This Agreement creates a legal relationship between BOOKOURBUS and the User as independent contracting parties. Nothing in this Agreement shall be construed as creating any partnership, joint venture, agency, or employment relationship between the parties.
3. DEFINITIONS
• “Platform” means the BOOKOURBUS website, mobile application, or any related digital infrastructure used for online ticketing and travel services. • “User” means any individual, company, or entity that accesses, uses, or transacts on the Platform for booking or informational purposes. • “Operator” or “Bus Operator” means a third-party transport service provider whose buses, routes, or services are listed on the BOOKOURBUS Platform. • “Ticket” means an electronic or printed booking confirmation issued to a User upon successful payment. • “Booking” means a confirmed transaction for a specific travel service via the Platform. • “Service Fee” means the non-refundable convenience or processing fee charged by BOOKOURBUS for facilitating the booking. • “Force Majeure” means events beyond reasonable control such as natural calamities, strikes, pandemics, or government restrictions. • “Applicable Laws” means all laws, rules, and regulations in force in India governing e-commerce, transportation, and digital services.
4. SCOPE AND APPLICATION
4.1 This Agreement applies to: (a) All registered and unregistered Users accessing the BOOKOURBUS Platform; (b) All transactions made through the Platform for bus or tour bookings; (c) All information or content provided, uploaded, or shared by Users while using the Platform. 4.2 BOOKOURBUS reserves the right to amend or modify the terms of this Agreement at any time without prior notice. The most recent version shall be published on the Platform and deemed binding upon continued usage. 4.3 Users are responsible for reviewing the Agreement periodically to ensure awareness of the latest terms. Continued use of the Platform after changes constitutes acceptance of such amendments.
5. USER ELIGIBILITY
5.1 To use the Platform, the User must: (a) Be at least eighteen (18) years of age and legally competent to contract under the Indian Contract Act, 1872; (b) Possess a valid government-issued photo identification (Aadhaar, PAN, Passport, or Voter ID); (c) Use the Platform only for lawful and personal purposes; (d) Provide accurate, current, and complete information during registration or booking. 5.2 If the User is registering or booking on behalf of another person or entity, they represent that they are duly authorized to bind such person or entity to this Agreement. 5.3 BOOKOURBUS reserves the right to verify the authenticity of any information provided and deny or terminate access to Users providing false, incomplete, or misleading details.
6. ACCOUNT REGISTRATION AND SECURITY
6.1 Users may create an account on the BOOKOURBUS Platform using a valid email address, mobile number, or social login credentials. 6.2 The User shall maintain confidentiality of login credentials and shall be solely responsible for all activities conducted under their account. 6.3 In case of unauthorized access or breach of security, the User shall promptly notify BOOKOURBUS at support@bookourbus.com. 6.4 BOOKOURBUS shall not be liable for any loss or damage resulting from unauthorized use of User accounts. 6.5 The Company reserves the right to suspend or terminate any account found to be engaged in fraudulent, abusive, or illegal activity.
7. USER RESPONSIBILITIES
7.1 By using the Platform, the User agrees to: (a) Use the Platform only for lawful, non-commercial purposes; (b) Provide true, accurate, and verifiable details for each booking; (c) Carry a valid Government-issued ID at the time of boarding; (d) Comply with the instructions of bus operators, staff, and applicable transport laws; (e) Refrain from posting unlawful, defamatory, or obscene content on the Platform. 7.2 Users shall not: (a) Create multiple accounts to manipulate offers or fares; (b) Attempt to hack, modify, or disrupt Platform operations; (c) Use automated tools, scripts, or bots for booking; (d) Engage in conduct amounting to fraud, impersonation, or charge-back abuse. 7.3 BOOKOURBUS reserves the right to suspend any User account engaging in misconduct or misuse without prior notice.
8. BOOKING TERMS AND CONFIRMATION
8.1 All bookings are subject to seat availability as provided by the respective bus operator. 8.2 A booking is confirmed only upon: (a) Successful payment through authorized gateways; and (b) Receipt of an electronic ticket (“e-ticket”) via SMS / email. 8.3 BOOKOURBUS acts purely as an intermediary and does not guarantee punctuality, vehicle condition, or operator performance. 8.4 Users must verify route, boarding, and drop-off locations with the operator directly before travel. 8.5 Any special requests (such as seat preference or amenities) are subject to operator discretion.
9. PAYMENTS AND FEES
9.1 Payments may be made through credit/debit cards, UPI, wallets, or net banking via secure gateways integrated with the Platform. 9.2 All fares displayed include base fare, applicable taxes (including GST), and BOOKOURBUS service or convenience charges where applicable. 9.3 Service or convenience fees charged by BOOKOURBUS are non-refundable under all circumstances. 9.4 BOOKOURBUS shall not be responsible for payment failures due to: (a) Network or system errors at the bank / gateway; (b) Insufficient funds; (c) Incorrect card or account details provided by the User. 9.5 In case of deduction without confirmation, Users must email support@bookourbus.com with transaction details for manual verification.
10. CANCELLATIONS AND REFUNDS
10.1 Cancellations initiated by Users shall be governed by the respective bus operator’s cancellation policy displayed at the time of booking. 10.2 Refund amounts, after applicable deductions, shall be processed back to the original payment method in accordance with banking and payment-gateway timelines. 10.3 Refunds typically take: – 3 to 5 business days for card payments; – 7 to 10 business days for net banking; – UPI refunds as per NPCI rules. 10.4 If the operator cancels a service, BOOKOURBUS will facilitate refund processing but shall not be liable for consequential loss (such as missed flights or hotel reservations). 10.5 Rescheduling or date changes are allowed only where the operator explicitly provides such facility, and additional charges may apply. 10.6 Tickets once rescheduled cannot be cancelled.
11. PRICING AND DISCOUNTS
11.1 Fares are dynamic and controlled by the respective operators. BOOKOURBUS does not guarantee the lowest fare at any time. 11.2 Promotional codes or discounts offered by BOOKOURBUS are discretionary and may be withdrawn or modified without notice. 11.3 Misuse of promotional offers, referral codes, or cashback schemes may result in forfeiture of benefits and account suspension.
12. USER COMMUNICATIONS
12.1 By registering, Users consent to receive transactional and service-related communications (SMS, email, WhatsApp, or push notifications) from BOOKOURBUS. 12.2 Users may opt out of marketing communications at any time, but essential service notifications will continue to be sent. 12.3 All notices or communications to BOOKOURBUS must be sent to support@bookourbus.com or to the registered postal address stated in Clause 23 of this Agreement.
13. DATA PROTECTION AND PRIVACY
13.1 BOOKOURBUS values User privacy and processes personal data in accordance with: (a) The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011; and (b) The Digital Personal Data Protection Act, 2023 (DPDP Act). 13.2 By using the Platform, Users consent to the collection and use of personal data such as name, contact information, payment details, and travel preferences for the purpose of fulfilling bookings. 13.3 Data may be shared with bus operators, payment gateways, and law-enforcement agencies strictly on a need-to-know basis. 13.4 BOOKOURBUS employs commercially reasonable security practices including encryption, firewalls, and restricted access controls. 13.5 Users have the right to: (a) Request access to their personal data; (b) Seek correction of inaccurate information; (c) Withdraw consent or request deletion in accordance with the DPDP Act. 13.6 Requests relating to personal data must be directed to the Data Protection Officer (DPO) via privacy@bookourbus.com. 13.7 BOOKOURBUS shall not be liable for disclosure of User information caused by events beyond its control, including cyber-attacks or third-party breaches.
14. COOKIES AND TRACKING
14.1 BOOKOURBUS uses cookies, analytics tools, and similar technologies to enhance User experience, measure performance, and deliver relevant content. 14.2 Users may disable cookies through browser settings; however, certain Platform features may not function properly thereafter. 14.3 Use of the Platform constitutes consent to BOOKOURBUS’s Cookie Policy as incorporated herein.
15. LIMITATION OF LIABILITY
15.1 BOOKOURBUS provides a technology platform to facilitate bookings between Users and independent bus or tour operators. The Company does not own or control any bus or operate travel services directly. 15.2 Under no circumstances shall BOOKOURBUS be held responsible or liable for: (a) Delays, cancellations, or breakdowns caused by the bus operator; (b) The conduct or negligence of drivers, staff, or third parties; (c) Accuracy of information or descriptions provided by operators; (d) Damage, loss, or theft of luggage or personal belongings; (e) Indirect, incidental, punitive, or consequential damages, including loss of profit or goodwill. 15.3 BOOKOURBUS’s total aggregate liability for any claim arising out of this Agreement shall not exceed the total booking amount paid by the User for the relevant transaction. 15.4 Users expressly acknowledge that use of the Platform is at their sole risk and discretion. BOOKOURBUS provides services on an “as is” and “as available” basis without warranties of any kind, either express or implied.
16. INDEMNIFICATION
16.1 The User agrees to indemnify, defend, and hold harmless BOOKOURBUS, its partners, officers, employees, and affiliates against any and all losses, claims, damages, liabilities, costs, or expenses (including legal fees) arising out of or related to: (a) Misuse of the Platform or violation of this Agreement; (b) Breach of applicable laws or third-party rights; (c) Unauthorized use of another person’s data or account; (d) False representation or fraud in connection with bookings. 16.2 BOOKOURBUS reserves the right to assume exclusive defense and control of any matter otherwise subject to indemnification, in which event the User shall co-operate fully with BOOKOURBUS.
17. INTELLECTUAL PROPERTY RIGHTS
17.1 All intellectual property, software, design elements, logos, content, and data displayed on the BOOKOURBUS Platform are the sole property of BOOKOURBUS or its licensors. 17.2 Users are granted a limited, non-transferable, non-exclusive right to access and use the Platform for personal, non-commercial purposes. 17.3 Copying, reproducing, distributing, or reverse-engineering any part of the Platform without prior written permission is strictly prohibited and may attract civil and criminal liability under the Copyright Act, 1957 and the Information Technology Act, 2000. 17.4 BOOKOURBUS trademarks or brand elements shall not be used in any manner that disparages or misrepresents the Company.
18. TERMINATION OF ACCOUNT
18.1 BOOKOURBUS may suspend or terminate a User’s account or access to the Platform without notice if the User: (a) Violates the terms of this Agreement or applicable laws; (b) Engages in fraudulent, abusive, or illegal activity; (c) Misuses promotional offers or referral codes; (d) Causes harm or reputational damage to BOOKOURBUS or its partners. 18.2 Users may request termination of their account by submitting a written notice to support@bookourbus.com. 18.3 Upon termination: (a) All outstanding obligations shall survive, including pending refunds or disputes; (b) BOOKOURBUS shall retain necessary data for compliance purposes under the DPDP Act and applicable taxation laws.
19. FORCE MAJEURE
19.1 BOOKOURBUS shall not be liable for any delay or failure to perform obligations under this Agreement resulting from causes beyond its reasonable control, including but not limited to: (a) Acts of nature, floods, or earthquakes; (b) War, riots, or civil disturbances; (c) Pandemic or epidemic situations; (d) Government actions, strikes, or lockouts; (e) Internet or telecommunication failures. 19.2 In such circumstances, BOOKOURBUS shall make reasonable efforts to resume normal operations as soon as practicable.
20. DISPUTE RESOLUTION AND ARBITRATION
20.1 In the event of any dispute, difference, or claim arising out of or relating to this Agreement, the parties shall first attempt amicable settlement through written negotiation within fifteen (15) days of notice. 20.2 If unresolved, the dispute shall be referred to arbitration under the provisions of the Arbitration and Conciliation Act, 1996, as amended from time to time. (a) The arbitration shall be conducted by a sole arbitrator mutually appointed by both parties. (b) The seat and venue of arbitration shall be Lucknow, Uttar Pradesh. (c) The arbitration proceedings shall be conducted in English. 20.3 The arbitral award shall be final and binding on both parties. Each party shall bear its own costs, except as otherwise awarded by the arbitrator.
21. GOVERNING LAW AND JURISDICTION
21.1 This Agreement shall be governed by and construed in accordance with the laws of India. 21.2 Subject to Clause 20, the courts of Lucknow and the High Court of Allahabad (Lucknow Bench) shall have exclusive jurisdiction over all disputes arising under or in relation to this Agreement.
22. NOTICES AND COMMUNICATIONS
22.1 All notices or legal communications under this Agreement shall be sent to: BOOKOURBUS (Partnership Firm) Registered Office: D-29, Vibhuti Khand, Gomti Nagar, Lucknow, Uttar Pradesh – 226010 📧 Email: support@bookourbus.com 📞 Helpline: +91 9519829346 22.2 Notices to the User shall be deemed valid if sent to the registered email or contact number provided during registration.
23. ENTIRE AGREEMENT AND AMENDMENT
23.1 This Agreement, along with the Terms of Service, Privacy Policy, and other applicable policies, constitutes the entire understanding between the User and BOOKOURBUS. 23.2 BOOKOURBUS reserves the right to amend or modify this Agreement at any time without prior notice. Updated versions shall take effect immediately upon publication on the Platform. Continued use of the Platform constitutes acceptance of such amendments.
24. SEVERABILITY
If any provision of this Agreement is found to be invalid or unenforceable by a competent authority, the remaining provisions shall remain in full force and effect, preserving the intent of the parties.
25. DECLARATION AND ACCEPTANCE
By using the BOOKOURBUS Platform, the User hereby: (a) Declares that they have read, understood, and agreed to this User Agreement; (b) Confirms that all information provided is true and accurate; (c) Consents to receive transactional communications from BOOKOURBUS; (d) Accepts that continued use of the Platform signifies acceptance of any modifications made to this Agreement.
26. EFFECTIVE EXECUTION
This Agreement is executed electronically under Section 10A of the Information Technology Act, 2000, and does not require physical signature. Use of the Platform constitutes valid execution and acceptance of these terms by the User.
By using the BOOKOURBUS Platform, you agree to this User Agreement.