BOOKOURBUS Services
Making bus travel simple, safe, and comfortable for everyone
1. 1. Ticket Booking Services
1.1 Users can search for available bus routes using source, destination, and date filters. 1.2 Price comparisons allow selection of the most cost-effective or preferred service. 1.3 Seat selection is interactive, enabling users to choose their preferred seats. 1.4 Instant booking confirmation ensures that the ticket is valid immediately after payment.
2. 2. Live Bus Tracking
2.1 Real-time GPS tracking of buses is provided for passenger convenience. 2.2 Estimated time of arrival (ETA) is displayed for pick-up and drop-off locations. 2.3 Journey updates and notifications alert users to delays or changes in schedule. 2.4 Safety features allow users to share live location with family or friends.
3. 3. Secure Online Payments
3.1 Payments are processed through encrypted and secure payment gateways. 3.2 Users can pay via UPI, debit/credit cards, and digital wallets. 3.3 Payment confirmation is instant and generates an e-ticket. 3.4 Refunds and cancellations are securely handled through the same payment method.
4. 4. Verified Bus Operators
4.1 All bus operators are verified for safety, cleanliness, and reliability. 4.2 Operators are required to maintain compliance with local transport regulations. 4.3 Passenger feedback and ratings influence operator verification status. 4.4 Operators are monitored for service quality and punctuality.
5. 5. Customer Support
5.1 Support team assists with booking issues, cancellations, and refunds. 5.2 Queries related to bus schedules, routes, and services are handled promptly. 5.3 Multi-channel support is available via chat, email, and call. 5.4 Users are guided on platform usage and problem resolution efficiently.
6. 6. Discounts & Promotional Offers
6.1 Seasonal discounts and promotional deals are available to eligible users. 6.2 Loyalty rewards are provided for repeat users or referrals. 6.3 Offers are clearly displayed at the time of booking. 6.4 Promotional campaigns are updated regularly on the platform.
7. 7. Cancellation & Refund Support
7.1 Cancellation policies depend on the chosen bus operator. 7.2 Refund amounts are calculated based on operator rules and booking time. 7.3 Users receive timely updates on refund status. 7.4 Easy-to-follow steps are provided for initiating cancellations and refunds.
8. 8. Group & Corporate Bookings
8.1 Group bookings support multiple passengers in a single reservation. 8.2 Corporate bookings include customized pricing and invoicing. 8.3 Simplified management tools allow tracking of multiple bookings. 8.4 Dedicated support is provided for bulk and corporate reservations.
Last updated: 12/18/2025