Bus Operator Registration Policy
Effective Date: 03 December 2025 | Last Updated: 03 December 2025
1. PREAMBLE
This Bus Operator Registration Policy (“Policy”) constitutes a legally binding document between BOOKOURBUS, a registered Partnership Firm under the laws of India, having its principal office at D-29, Vibhuti Khand, Gomti Nagar, Lucknow, Uttar Pradesh – 226010 (hereinafter referred to as “BOOKOURBUS”, “Company”, “we”, “our” or “us”) and each Bus Operator (“Operator”, “you”, or “your”) registered on the BOOKOURBUS platform. This Policy governs the terms, conditions, rights, obligations, and liabilities of Bus Operators utilizing the BOOKOURBUS Platform for listing, managing, and operating transportation services, including but not limited to intercity, intracity, and tour-based travel services. By completing registration on the BOOKOURBUS Platform, the Operator acknowledges and agrees to abide by all the terms outlined in this Policy.
2. LEGAL BASIS AND FRAMEWORK
2.1 This Policy is established pursuant to the provisions of: (a) The Motor Vehicles Act, 1988 and relevant State Motor Vehicle Rules; (b) The Information Technology Act, 2000; (c) The Indian Contract Act, 1872; (d) The Consumer Protection Act, 2019; (e) Applicable GST and taxation laws; and (f) Any other regulations or notifications issued by competent authorities relating to transport and digital services. 2.2 BOOKOURBUS functions solely as a technology facilitator. It does not own or operate any buses, nor does it act as an agent or employer of the Operator. 2.3 Operators are independent service providers responsible for the lawful operation of their vehicles, driver conduct, passenger safety, and adherence to all statutory requirements.
3. DEFINITIONS
Unless the context otherwise requires, the following expressions shall have the meanings respectively assigned below: • “Platform” means the website, mobile application, or digital portal of BOOKOURBUS. • “Bus Operator” / “Operator” refers to any legally registered transport service provider who lists and operates vehicles through BOOKOURBUS. • “Registration” means the process through which an Operator applies, submits documents, and is approved to operate under BOOKOURBUS. • “Services” means the transportation, seat booking, and travel-related facilities offered by the Operator. • “Agreement” means the contractual understanding between BOOKOURBUS and the Operator formed upon acceptance of this Policy. • “User” / “Passenger” refers to an individual who makes a booking via BOOKOURBUS. • “Commission” refers to the fee deducted by BOOKOURBUS per confirmed booking. • “Suspension” means temporary removal of the Operator’s access due to non-compliance or misconduct.
4. ELIGIBILITY FOR REGISTRATION
To qualify for registration as a Bus Operator on BOOKOURBUS, the applicant must fulfill the following conditions: 4.1 The Operator must be a legally recognized entity (Proprietorship, Partnership Firm, LLP, or Company). 4.2 The Operator must hold all valid licenses, permits, and authorizations from the Regional Transport Authority (RTO) or other competent bodies. 4.3 The Operator must possess a fleet of vehicles that are roadworthy, insured, and compliant with state and central transport regulations. 4.4 Drivers and crew must hold valid commercial driving licenses and comply with all safety and employment laws. 4.5 The Operator must not have been convicted of any offense involving fraud, misrepresentation, or negligence in the transportation business. BOOKOURBUS reserves the right to reject or terminate registration if the Operator fails to satisfy eligibility requirements.
5. REGISTRATION PROCESS
5.1 Operators seeking to partner with BOOKOURBUS must complete the online registration process available on www.bookourbus.com/operator-register or any other authorized link. 5.2 The registration shall include submission of the following documents: (a) Business registration certificate (GST, PAN, or equivalent); (b) Motor Vehicle permits and insurance papers; (c) Driver and staff ID proofs; (d) Bank account details for payment settlement; (e) Any additional documents required under applicable law. 5.3 BOOKOURBUS shall conduct verification of all submitted details, including: (a) Authenticity of vehicle permits; (b) Background checks of responsible persons; (c) GST registration and tax compliance. 5.4 Upon successful verification, the Operator will receive a Registration Approval Letter, granting access to the BOOKOURBUS Operator Dashboard. 5.5 BOOKOURBUS reserves the right to refuse registration without assigning any reason if the applicant fails to meet compliance standards or due diligence requirements.
6. VERIFICATION AND VALIDITY
6.1 Registration shall remain valid until revoked, suspended, or terminated under this Policy. 6.2 Operators are required to update BOOKOURBUS with any changes to their legal status, vehicle ownership, or permits within fifteen (15) days of occurrence. 6.3 BOOKOURBUS may periodically review and re-verify documentation to ensure ongoing compliance.
7. RIGHTS AND PRIVILEGES OF REGISTERED OPERATORS
7.1 Upon successful registration, the Operator shall receive non-exclusive access to the BOOKOURBUS Platform to: (a) list vehicles and service routes; (b) manage seat inventory, fares, and schedules; (c) receive real-time booking updates and customer details; (d) access digital reports on sales, settlements, and reviews. 7.2 Registration under this Policy does not constitute employment, agency, or joint-venture relationship between BOOKOURBUS and the Operator. 7.3 Operators may advertise their approved services using BOOKOURBUS brand assets only with prior written consent and in accordance with brand-use guidelines.
8. OBLIGATIONS OF THE OPERATOR
8.1 The Operator shall ensure: (a) vehicles are mechanically sound, insured, and meet safety standards; (b) drivers possess valid commercial licences and maintain professional conduct; (c) schedules, boarding points, and fares displayed are accurate; (d) passengers are not subjected to over-charging or unsafe conditions; (e) compliance with the Motor Vehicles Act, 1988 and applicable directives. 8.2 The Operator shall immediately inform BOOKOURBUS of: (a) breakdowns, cancellations, or route changes; (b) accidents, investigations, or customer grievances. 8.3 Operators shall not: (a) transfer or sub-license their account; (b) misuse the Platform for fraudulent purposes; (c) manipulate reviews or indulge in unfair trade practices. 8.4 The Operator accepts full responsibility for the conduct of its drivers, staff, and agents.
9. OBLIGATIONS OF BOOKOURBUS
9.1 BOOKOURBUS shall: (a) provide a secure booking and payment interface; (b) display Operator-provided information accurately; (c) collect fares and settle payments as per Clause 10; (d) provide technical support and grievance redressal; (e) maintain confidentiality except where disclosure is required by law. 9.2 BOOKOURBUS is not liable for operational issues beyond its control.
10. PAYMENT SETTLEMENT POLICY
10.1 BOOKOURBUS will collect booking amounts on behalf of the Operator. 10.2 After deducting commission, taxes, and adjustments, the balance shall be remitted to the Operator. 10.3 Settlements shall occur within T + 3 business days, subject to reconciliation. 10.4 BOOKOURBUS may withhold payments in case of complaints, fraud, or non-compliance. 10.5 Operators must maintain valid GST registration and issue tax invoices. 10.6 Settlement disputes must be raised within seven (7) days.
11. FARES, CHARGES AND CANCELLATIONS
11.1 Fares must comply with applicable pricing norms. 11.2 Promotional discounts may be offered without affecting Operator receivables unless agreed. 11.3 Passenger cancellations shall follow the Operator’s displayed policy. 11.4 Operator-initiated cancellations require prompt notice and refund initiation. 11.5 No hidden or additional charges shall be levied.
12. SERVICE STANDARDS AND CUSTOMER EXPERIENCE
12.1 Operators shall maintain minimum service benchmarks including cleanliness, punctuality, driver conduct, and safety equipment. 12.2 Repeated complaints may result in suspension or delisting. 12.3 Operators must cooperate in complaint resolution within seventy-two (72) hours.
13. COMPLIANCE WITH LAW AND PERMITS
13.1 Operators must comply with permit, tax, labour, environmental, and insurance laws. 13.2 BOOKOURBUS may request proof of compliance at any time. 13.3 Operators shall indemnify BOOKOURBUS for losses arising from non-compliance.
14. SUSPENSION AND TERMINATION
14.1 BOOKOURBUS may suspend or terminate registration for breach, fraud, complaints, or illegality. 14.2 A seven (7) day cure notice shall ordinarily be provided unless immediate action is warranted. 14.3 Termination consequences include access disablement and settlement reconciliation. 14.4 Re-registration requires written approval.
15. LIMITATION OF LIABILITY
15.1 BOOKOURBUS is only a booking intermediary. 15.2 BOOKOURBUS shall not be liable for delays, accidents, baggage loss, or indirect damages. 15.3 Liability shall not exceed commission earned from the disputed transaction.
16. INDEMNIFICATION
16.1 Operators shall indemnify BOOKOURBUS against losses arising from breach, negligence, or third-party claims. 16.2 Indemnified amounts may be adjusted from pending settlements.
17. INTELLECTUAL PROPERTY AND BRAND USE
17.1 All intellectual property belongs to BOOKOURBUS. 17.2 Operators receive a limited licence for identification purposes only. 17.3 Unauthorized use shall attract legal action.
18. CONFIDENTIALITY
18.1 All operational and passenger data shall remain confidential. 18.2 Disclosure is permitted only as required by law or regulators. 18.3 Confidentiality obligations survive termination for three (3) years.
19. FORCE MAJEURE
19.1 Neither party is liable for events beyond reasonable control. 19.2 Notification must be given within forty-eight (48) hours. 19.3 Either party may terminate if such event exceeds thirty (30) days.
20. DISPUTE RESOLUTION AND ARBITRATION
20.1 Disputes shall first be resolved amicably within fifteen (15) days. 20.2 Arbitration shall be conducted under the Arbitration and Conciliation Act, 1996. 20.3 Seat and venue: Lucknow, Uttar Pradesh. Language: English.
21. GOVERNING LAW AND JURISDICTION
21.1 This Policy is governed by Indian law. 21.2 Courts at Lucknow and Allahabad High Court (Lucknow Bench) shall have jurisdiction.
22. NOTICES AND COMMUNICATION
22.1 Notices shall be sent to BOOKOURBUS at its registered address or official email. 22.2 Notices to Operators shall be deemed valid if sent to registered contact details.
23. ENTIRE AGREEMENT AND AMENDMENT
23.1 This Policy constitutes the entire agreement. 23.2 Amendments published on the Platform shall be binding.
24. SEVERABILITY
If any clause is held invalid, the remaining provisions shall remain effective.
25. DECLARATION AND ACCEPTANCE
By registering, the Operator confirms accuracy of information, compliance with law, and acceptance of this Policy.
26. EXECUTION
This Policy becomes effective upon electronic acceptance under Section 10A of the Information Technology Act, 2000.
CONCLUSION
This Policy establishes the complete legal and operational framework governing Bus Operators on BOOKOURBUS, ensuring transparency, safety, and trust for every journey.
By registering on BOOKOURBUS, the Operator acknowledges acceptance of this Policy.